FREQUENTLY ASKED QUESTIONS

I’m loving my CH products. Just finding in winter, my skin is more dry and I am need an oil based serum in addition to the CH serum and moisturiser.

Winter can play havoc with our skin and dehydration is a common problem. To add moisture you need a humectant (eg. Glycerin, hyaluronic acid – both of which are found in our products). These ingredients draw water into the skin and in turn hydrate skin cells. Oils are great but they are not humectants and so won’t moisturise. Oils are what we call occlusive agents, they trap humectants so that your skin stays soft and hydrated throughout the day. My recommendation is to save any oil for the final step in your skin care regime. If you apply an oil first anything that follows will not be able to penetrate past the oil barrier to deliver its goodness. In a nutshell- load up on humectants first and then seal them in with your oil to stop them escaping.

Repeated muscular contraction results in continued skin tension and this continued tension is responsible for the formation of expression wrinkles. For muscles to contract a neuromuscular transmitter called acetylcholine must first be released. Excessive levels of acetylcholine overstimulate facial muscles and this overstimulation creates excess tension. By disrupting the process known as neuronal exocytosis we are able to decrease neuronal excitability and achieve muscle relaxation. Relaxed muscles equal fewer wrinkles.

SNAP-8™ works by disrupting neuronal exocytosis through destabilization of the SNARE complex. The SNARE complex is made up of 3 proteins: SNAP-25, Vamp and Syntaxin. These proteins are responsible for the docking of synaptic vesicles (which contain acetylcholine) with the presynaptic membrane in neurons. If this docking and fusion cannot occur, then Acetylcholine cannot not be released and muscles cannot contract.

SNAP-8™ mimics the SNAP-25 protein, competing with it for a place in the complex, affecting its formation and stability.

SNAP-8™ and Botulinum toxins target the same protein complex (SNARE complex) but in a completely different way. SNAP-8™ mimics the SNAP-25 protein competing with it for a place in the SNARE complex. The SNARE complex is ‘captured’ and muscles are relaxed. Botulinum toxins on the other hand cleave the SNAP-25 protein, breaking the SNARE complex to create muscle paralysis.

Other differences:

Botulinum Toxin is thought to be the most lethal substance on a weight basis (1g of toxin could kill one million people). Cosmetic use requires facial injections which are uncomfortable and can be painful.

SNAP-8™ is a harmless octapeptide composed of amino acids. Cosmetic use is via topical application through creams and serum. In a nutshell, SNAP-8™ is a safer, cheaper and milder alternative to Botulinum Toxin, topically targeting the same wrinkle formation mechanism but in a very different way.

Dermatologists tend to agree that the only effective form of topical Vitamin C is ascorbic acid. Unfortunately, ascorbic acid is unstable and oxidizes in the presence of light, water and air. Thanks to innovation in cellular extraction Claire Hill Australia is able to use the first stable, natural, active and bio-available Vitamin C in a water-soluble format. This means that our serum is packed with powerful polyphenols and their derivatives. Our Vitamin C is extracted from the world’s highest source of Vitamin C – Kakadu Plum, a native tree from Australia. The fruit is harvested by local Indigenous communities exclusively in the Kimberleys (Northern most region in Western Australia) and from the Northern Territory.

The S8-28 Assist anti-ageing serum contains Hyanify™ an exopolysaccharide which stimulates the synthesis of Hyaluronic Acid (HA) in fibroblasts. Hyaluronic acid (HA) is a key compound in the skins dermal extracellular matrix. As we age our skins ability to synthesis its own HA declines, causing visible skin alterations such as dehydration, wrinkles and a loss of volume.  Hyanify™ provides a plumping effect to the skin by replenishing volume lost. Skin regains its bounced appearance. Nasolabial folds are visibly reduced in 14 days and the depth of wrinkles reduced up to 70.6% in one month.

We highly recommend storing your S8-28 Assist Anti-Ageing serum in the fridge or a cool dark cupboard to avoid the fluctuating heat, light and humidity in your bathroom. Fresh Vitamin C equals bright and glowing skin.

Our products are suitable for all skin types, including sensitive skin.

Sensitive skin is particularly vulnerable to irritating ingredients and many of us know what it’s like to struggle with break outs, irritation and redness. Your skin feels uncomfortable, you feel uncomfortable and your confidence and self-esteem suffer. We understand sensitive skin and the importance of maintaining the skin’s natural barrier. For this reason, Claire Hill Australia excludes the use of fragrances and sunscreens for their potentially irritating effect. Yes, fragrances do smell nice and yes, consumers are often compelled to buy a product for its scent. The reality is however, that fragrances frequently cause a sensitising reaction on the skin. You may not notice any initial changes but the damage is cumulative with signs of aggravation silently occurring, showing up on the surface of your skin years later.

We also avoid adding SPF to our products. Claire Hill Australia 100% advocate the use of sunscreen in a skin care regime to keep skin healthy in the sun, but we do not believe that it is in your best interest to buy products with a built in SPF. Sunscreen ingredients can cause allergies such as contact dermatitis, rashes, itchy skin, blisters and swelling. Individuals with sensitive skin know that it’s not always as easy as slip-slop-slap. You don’t want to look sunburnt before you even step outside.

Allergies or no allergies, we still recommend a seperate sunscreen. Why? Because a sunscreen mixed into a moisturiser decreases the moisturisers ability to soak deep into your skin to deliver its goodness. Your moisturiser cannot penetrate through a sunscreen barrier effectively and is often left sitting on the surface of your skin. Secondly, mixing an SPF into another product dilutes the sunscreens formula, meaning the amount you put on your face will not be enough to get the coverage required. Claire Hill Australia highly recommend applying a good quality face sunscreen (that is suitable for your skin type) after your moisturiser to help create ‘exceptional agers’.

As you can appreciate many of the findings and recommendations of ingredients which are safe to use during pregnancy and breast feeding are based on anecdotal evidence, and assumptions. Our actives have been in use for a number of years without any issues and our actives manufacturer has full toxicology reports available.
However, given that it is not possible or desirable to conduct testing on pregnant or lactating women the best that we can advise is that if you have concerns that you please consult your healthcare professional. A full list of ingredients used in our products can be found on our product packaging and website.

Serums are much lighter in weight, so they penetrate the skin faster and easier than a cream. Serums nourish and hydrate your skin but they do not moisturise as they lack occlusive agents. For this reason a cream or sealing agent is then layered over the top.

Our serum can certainly be used around the eye area but our moisturiser which contains the octapeptide Snap 8 is great for crows feet (the wrinkles etched in the corner of your eyes). Although the skin directly under your eyes is thinner and more sensitive than the rest of your face it does not necessarily mean you need to buy a seperate eye cream. Our moisturiser is light weight, fragrance free and SPF free too so it is gentle enough to use around your eyes.

We accept Afterpay, PayPal, Visa, MasterCard as payment methods. If you have any problems with your order please contact us at hello@clairehill.com.au.

CLAIRE HILL - Frequently Asked Questions